Refund Policy

At Alagachi, customer satisfaction is our top priority. We are committed to providing high-quality skincare, personal care, and fragrance products. Please read our Refund Policy carefully before making a purchase.

1. Eligibility for Refund

Refunds are applicable only under the following circumstances:

·        You received a damaged or defective product.

·        You received the wrong product.

·        Your order was cancelled before shipment.

·        The product was missing from your order.

·        To be eligible for a refund, you must notify us within 48 hours of receiving your order.

2. Non-Refundable Items

Refunds will not be provided for:

·        Opened or used products.

·        Products damaged due to improper handling by the customer.

·        Products purchased during clearance or special promotional sales (unless received damaged or incorrect).

·        Change of mind after the order has been delivered.

3. Refund Process

Once your refund request is received:

·        Our team will review your request.

·        Additional information or photographs of the product may be requested for verification.

·        If approved, the refund will be processed to your original payment method.

4. Refund Timeline

Approved refunds are generally processed within 5–7 business days.

Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

5. Return Shipping

If the return is due to a damaged, defective, or incorrect product, Alagachi will bear the return shipping cost.

For all other eligible returns, the customer may be responsible for the return shipping charges.

6. Order Cancellation Refunds

If your order is cancelled before it is shipped, you will receive a full refund through your original payment method.

7. Refund Approval

All refund requests are subject to inspection and approval by our customer support team. Alagachi reserves the right to decline refund requests that do not meet the conditions outlined in this policy.

8. Contact Us

If you have any questions regarding our Refund Policy or would like to request a refund, please contact us:

Address:

18B, Periyandavarpuram St, Ammankulam, Bodinayakanur, Tamil Nadu 625513.

Address:

Thitta Salai, Subban St, Extension, Theni, Tamil Nadu 625531.

📞 Phone: (+91 78451 79680)

📧 Email: (alagachiherbalproducts@gmail.com)

Our customer support team will be happy to assist you with your refund request.